Frequently Asked Questions

We make all possible efforts to see the patient at the earliest. However, it depends, if all of the patient’s required documentation is submitted for review. Once the patient is accepted, we will provide available appointment times. It may take longer if the patients have a specific appointment day and time needs. All visits to the bedside have to be pre-arranged with our office.

We accept chronic non-healing wounds only. However, we review each case before accepting it. We only accept cases where we feel we can genuinely make a difference and improve the quality of life of the patient. It's not given that your referral will be accepted by our practice. We certainly don't want to give any false hope, waste time, and resources. 

We send all progress reports to the home health agency, hospice agency, or PCP within 24 hours of our visit. We also communicate with PCPs if other concerns require prompt attention.

Maintenance wound care visits are scheduled once weekly.

We can replace the feeding tube the same day if the patient is referred before 14:00hrs. Otherwise, we can replace it first thing, the following morning.

 No payment contract is required as we work directly with patients’ insurance carriers.

We do not require a contractual obligation for our work, but we do believe that a contract should be made for HIPAA compliance. We have a standard non-binding one for that purpose, available upon request. We can also use one you provide. We don't want to force your staff to consult us. We are confident that our services are superior, and that once we have proven ourselves to you, you will consult our clinicians simply because our treatment and services are the best.

We will need a signed order from the medical director of the hospice for all patients under hospice care at a facility. We will also need a signed consultation request for any patient who has HMO or IPA coverage. The consultation request should specifically indicate a wound consult and Feeding tube replacement by Wound Care Surgeons.

 

Yes, as long as the Kaiser PCP or HCP PCP gives us a signed and dated consultation request we can review the case for acceptance.

Usually, within 12-18 hrs from the encounter time or on the next working day, the reports are sent to the caregivers such as nursing agencies or nursing homes.